HCN Technology has a special customer complaint handling team and a perfect customer complaint handling process. It starts the customer complaint handling process within two hours after receiving the customer complaint, and fully cooperates with the customer to handle the abnormality at the first time.
HCN Technology uses the most advanced SAP management system in the industry to control material information, ensuring the integrity and reliability of important information such as incoming materials, photos, Lot NO.
HCN Technology can issue corrective and preventive action reports, FA reports, 8D reports, etc. according to customer needs, and can also issue agent/original factory test reports as required, and can also issue third-party laboratory reports with legal effect.